Position Summary

As the primary installation and service provider, the Commercial Service Technician II handles commercial/industrial doors, door opening systems, gate opening systems, and dock leveling systems. This role involves direct customer interactions, record-keeping, and maintaining safety and operational standards, ensuring critical systems are functional and efficient.

Job Description

• · Respond to work assignments and tasks as directed by the Service Manager.
• · Plan, coordinate, and ensure completion of installation/service tasks with the assistance of a Helper.
• · Maintain and restock service truck daily with appropriate materials.
• · Ensure equipment is in proper working order and report any needed repairs.
• · Read and follow instruction manuals for all products before installation/service.
• · Assess root causes of problems and coordinate repairs.
• · Check door balance with the operator disconnected.
• · Oil and lubricate all rollers and springs with proper lubricant.
• · Place appropriate warning and safety stickers on doors and operators.
• · Clean up all trash and handprints from job sites.
• · Apply maintenance stickers to doors and leave warranties and instruction manuals with customers.
• · Respond to customer requests in a pleasant manner.
• · Notify the Service Manager of any issues delaying project completion or any job-related injuries.
• · Accurately record all work order site information, time spent on the job, type and extent of service performed, and materials used.
• · Follow all company and customer-specific safety procedures.
• · Maintain a valid driver's license and become familiar with First Aid and emergency techniques.
• · Treat fellow employees with honesty, courtesy, and respect.
• · Ensure the shop and warehouse are clean and aisles are free from obstructions.
• · Return extra material to its appropriate place in the warehouse.
• · Ensure all lifts and trailers are properly secured and batteries are charged.
• · Observe all posted speed limits, use seatbelts, and employ professional driving techniques.
• · Assist in unloading trucks as requested by the Service Manager.
• · Perform secondary support tasks as requested by the Service Manager.
• · Attend and participate in all required safety meetings and training sessions.
• · Watch designated training videos and review new products when appropriate.

Qualifications

• · Ability to handle stress effectively and maintain a positive outlook.
• · Ability to change residential springs and install residential doors and operators.
• · Ability to perform planned maintenance on commercial sectional and rolling doors.
• · Ability to install various types of commercial sectional doors with the assistance of a level III or IV Technician.
• · Ability to install rolling doors, change slats, and replace sections.
• · Ability to wire commercial operators and install safety devices.
• · Ability to perform basic troubleshooting on commercial operators.
• · Ability to install dock seals, dock bumpers, and guides by welding.
• · Good mechanical aptitude and familiarity with power tools.
• · Physical ability to lift up to 80 pounds, work at heights of up to 40 feet, and operate a forklift.
• · Ability to read and write legibly, communicate over the phone, and maintain good eyesight (with corrective lenses if needed).
• · Ability to work in extreme weather conditions and a dirty, dusty, oily environment.
• · Manual dexterity in both hands for hand tool use.
• · Basic arithmetic skills for addition and subtraction.
• · Neat appearance and good personal hygiene.
• · Ability to be on the "On Call" schedule.